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BPOXchange will only match our clients with qualified call center service providers. In order to be qualified, you must complete the questionnaire and agree to our terms of service. Once we receive the completed questionnaire, a member of our team will contact you to better understand your qualifications.

BPOXchange is paid by our vendor partners when they receive payments from provided client leads. Please tell us more about your BPO organization so that we can best match your capabilities with our client’s needs.

    1. Enter your details below.

    2. Please check any of the following services your company offers to clients.

    3. Please check any of the following technical capabilities your company offers to clients.

    4. What service are you best at delivering?

    Inbound call handlingOutbound telemarketingBack officeOthers

    5. What percentage of your business is inbound vs outbound?

    6. What percentage of the work you perform for your clients is business to business and/or business to consumer.

    7. Which industries most represent your current client list?

    8. Please provide a ranking of the programs you currently perform for your clients. i.e., 1 (most important) and 5 (least important).

    Appointment Setting
    Sales
    Customer service
    Inquiry handling (pre-sales)
    Technical support (post sales Support)
    Lead generation

    9. What is your company's specialty?

    text your-specialty]

    10. What type of program do you prefer?

    11. Does your organization have licensed agents?

    12. Does your company offer other language capabilities, in addition to English?

    13. Which of the following best describes your pricing model?

    14. Does your organization ever consider commission or pay for performance projects?

    15. Please provide a description of the price range(s) your company charges for the services you provide to your clients, including set-up fees. (in U.S. dollars)

    16. How many TSR's or CSR's does your company employ?

    TSR's
    CSR's

    17. How many workstations does your organization have?

    18. How many call center sites does your organization have?

    19. Please provide the locations(s) of your call center(s).

    20. What are your hours of operation?

    21. How many years has your company been in business?

    22. Please provide the name and telephone number of another person in your company that we can contact, should you be unavailable.

    23. Are you interested in upsell programs?

    24. Do you have dedicated project managers?

    Please provide us with any additional comments you feel are important about your company, your program or your requirements.