About Us
With over 50 years of combined executive leadership in the BPO industry, East West Global can help you reach your potential and become a fast growing and successful BPO. We represent your brand. Our team has set up call centers globally and we specialize in creating specific strategies to help your BPO close more business.
Our team is composed of BPO executives, business development, operational leaders, WFM, training, quality management, and call center recruiting experts.
If you are struggling to acquire new clients, need a representative in the US to negotiate and close deals, generate leads, need guidance on telephony, dialier, AI automation, or need to improve an operational aspect of your BPO….we can help!
Free Consult
We specialize in helping small & midsize BPOs around the World
We have worked with BPOs globally, including the USA, Canada, Mexico, Guatemala, Belize, Costa Rica, El Salvador, Honduras, Colombia, Poland, Egypt, India, Australia, South Africa, and the Philippines. We understand your unique geographic value propositions and we are here to help you with the following:
Develop and Execute Growth Strategies
We create a comprehensive plan, centered on your company’s unique selling proposition, and execute a go-to-market strategy.
Overcome Operational Challenges
Our call center operations experience will identify and resolve the root causes of missed SLAs and KPIs, attrition, quality, and schedule adherence.
Technology assessmentss
If you require a telephony, WFM, quality management, AI, chat, or dialer solution, our technology experts will help you analyze the most appropriate solution within your budget.
Digital marketing strategy development and execution
Let us develop a plan within your budget that will help with keyword rankings, PPC campaigns, remarketing, and weekly Google Analytics reporting, all in an effort to drive new leads.
Account management
Our experienced account managers bridge the gap by ensuring customer satisfaction and support your operations team for success.
Website Review and Strategy
Our marketing experts will provide insight on connecting with USA-based clients and our web designers can create a site to drive your brand.
Lead generation
We represent your brand in building a pipeline and managing the service agreement negotiations and closing. Let our team become your USA sales team!
Site selection
We have helped dozens of BPOs analyze the best geography for expansion. Our experts will help with brick and mortar and work-from-home agent models, wage analysis, and recruitment.
Engagements
We help nearshore and offshore BPOs accelerate their growth and manage USA based clients!
Why Choose Us
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OPERATIONAL EXCELLENCE
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CERTIFIED EXPERTS
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CONTINUOUS IMPROVEMENT
Teamwork, experience, accountability and innovation – all of which is reflected in the quality of our results.
Consulting Engagements
Digital Marketing Lead Generator
Lets start building your sales pipeline!
$2,500.00
/ month
- Weekly targeted email campaigns designed to develop leads
- Lead qualification
- Website and digital strategy review with recommendations
- Go-to market strategy creation – brand positioning
- Month-to-Month Engagement
- Weekly business review
Sales Accelerator
*Includes all items in the Digital Marketing Lead Generator plan, plus the following:
$5,000.00
/ month
- 1 Dedicated sales representative (160 hours per month) of Lead Generation (Resource with extensive BPO and business acumen)
- Pipeline build with qualified leads
- Script Development
- Value Proposition Development
- Month-to-Month Engagement
- Weekly business review
Enterprise Sales Pro
*Includes all items in the Digital Marketing Lead Generator & Sales Accelerator plan, plus the following:
$10,000.00
/ Month
- 2 Dedicated sales representative (320 hours per month) of Lead Generation (Resource with extensive BPO and business acumen)
- Pipeline build with qualified leads
- QBR Guidance and Preparation
- Month-to-Month Engagement
Custom Engagement
Let’s discuss your unique requirements!
- Formal Proposal Deck Development
- Business Development
- USA Market Representative
- Operational Improvements
- Quality Improvements/ Scorecard Development
- Call Center Best Practices
- Recruiting Process
- WFM Strategies
- Site Selection
- Work-from-Home Best Practices
- Account Management
- Coaching and Mentoring for Success
- Reporting and Analytics
- Pricing Strategies
- Branding and Positioning
- Website Design
- SEO
- Digital Strategy
- QBR Development
What our Customers are Saying
Gaafar Rodriguez
CEO, Emerald BPO (Belize)
“Our BPO was struggling to effectively communicate with our US based clients. East West became an extension of our company and represented us as our US based Client Services Team. As a result we added agents on multiple programs and grew by 20% in the first year. They understand call centers and the challenges of a BPO and those outsourcing to a BPO like nobody else!”
Free Consultation
If you would like to connect with our Leadership, please provide the following information and let’s discuss how we can help you achieve your BPO growth objectives.
Where we serve
